·        French

·        English

·        (Beginner in Russian)

·        Speaks and writes fluently in French and English

·        Is versatile in computer science and in the management of Internet

·        Has a well-developed ability to communicate

·        Is a great team-worker

·        Is in excellent physical condition

I would like to acquire experience in activities in link with my personal interests, and in varied domains.  In addition, my main goal is to achieve myself in a domain giving me the opportunity to create and to communicate.

·        Marketing, Sales, Customer Service workshops

·        Teaching Practicum in High school and Elementary school

·        Interior Design (Collège Notre-Dame-de-Foy)

·        9-month immersion in Kalamazoo, Michigan

·        Russian I : Elementary (Laval University)

·        Ashtanga yoga (PEPS, Laval University)

1999 – 2003    Bachelor Degree in Education                                  Ste-Foy, Qc

Teaching English as a Second Language

·    Laval University

1997 - 1999     College Degree                                                 Baie-Comeau, Qc

Human Sciences and Psychology

·        CÉGEP de Baie-Comeau

1995 - 1997     High School Diploma                                         Baie-Comeau, Qc

General studies

·        Secondary IV et V

·        Polyvalente des Rives

May 2001 – Today                           Création SunnyWeb                         Canada

Co-owner

·        Manage supplies/inventory, order from suppliers (software, miscellaneous)

·        Translate and proofread different projects

·         Perform data entry, read, answer and file correspondences

·        Administer, track down and file bills, customers’ information and others

·        Recruit, hire and mentor new employees

·         Create PowerPoint presentation in order to present the products

·         Analyse the different avenues and possibilities of the markets

May 2005 – June 2006                     Bell Canada                               Québec, Qc

Customer Service Agent

·        Promote Bell Canada services and products

·        Handle and file complaints and send them to the right department

·        Perform data entry, open new accounts and retrace existing accounts from the different systems in order to answer to customers

·        Analyse and answer to customer’s needs (Billing & Service inquiries)

April 2005 – May 2005                    Nordia                                        Québec, Qc

411 Agent

·        Master the different applications in order to answer with exactitude to the users’ demands

·        Research with the computer program specific information in record time

December 2004 – March 2005         Jetsgo                                         Toronto, On

Flight Attendant

·        Offer a quality service to the guests (beverages, snacks, special requests)

·        Work as a team member to create a safe and fun environment to work in

·         Be In-Charge (Head - Flight Attendant) and perform pre, in and post-flight duties

2001 – June 2004          Bon-Pasteur HS and others                        L’Islet, Qc   

Substitute teacher English as Second Language (Primary/Secondary Levels)

·        Teach lessons, evaluate objectives and correct the different exams

·        Build MEQ-format exams and formative/summative evaluation

·        Maintain discipline in the school

·        Work in collaboration in the team-school and the team-subject

·        Bell Canada Centraide Campaign 

·        Fashion buyer for customers(Optimization of old wardrobe with new wardrobe and classics)

·        KAAP volunteer (Mentor for a 9 year-old boy in Kalamazoo, Michigan)